Refund policy
Return and Refund Policy
Thank you for choosing London E Spa for your wellness and body sculpting needs. Our goal is to ensure clarity in our policies for physical products, digital resources, and service appointments to offer you a transparent and seamless experience.
1. Digital Products and Courses (Non-Refundable)
Digital Products: All digital products, including courses, eBooks, and other online resources, are non-refundable. Upon purchase, you will receive immediate access to the digital content, which is irreversible. By completing the transaction, you agree to our no-refund policy for digital products.
Courses: All course sales are final, and we do not offer refunds once access to the course materials has been granted. We encourage prospective students to review course details carefully before making a purchase.
2. Physical Products
Returns: We accept returns on physical products such as tea, gua shas, and machines within 14 days of purchase, provided the product is unused, unopened, and in its original packaging. Please contact our customer service team at info@londonespa.com to initiate a return. Shipping costs for returns are the responsibility of the customer.
Refunds: Refunds for eligible returns will be issued within 7-10 business days of receiving the returned item. Original shipping fees are non-refundable.
3. Service Appointments
Payment and Cancellations:
• Payment: All service costs are payable in full on the day of the appointment.
• Rescheduling (24-Hour Notice Required): Rescheduling an appointment with less than 24 hours’ notice will result in forfeiture of the deposit, and the remaining balance will be charged in full.
• No-Shows: Clients who fail to attend their scheduled appointment will forfeit their deposit and be charged the remaining balance using the card on file.
• Late Arrivals: If you arrive late, your appointment time will be reduced accordingly. Arrivals 10 minutes or more past the scheduled time will result in cancellation, with the full treatment cost charged to the card on file.
Packages and Multiple Sessions:
• Payment for Packages: Packages or special promotions (3 or more sessions) must be paid in full prior to the first session.
• Non-Refundable: Once a package is purchased and the first treatment is initiated, it is non-refundable.
• Rescheduling Packages: Appointments within a package can only be rescheduled up to 3 times. After the third reschedule, the remaining sessions will be forfeited, and a new deposit will be required to secure any further appointments.
4. Additional Terms
Non-Refundable Deposits: All deposits made to secure appointments are non-refundable and will be forfeited if rescheduling or cancellation occurs without 24-hour notice.
365-Day Validity for Packages: Packages and prepaid sessions are valid for 365 days from the date of purchase. Extensions beyond this period are not permitted.
By purchasing any products or services from London E Spa, you acknowledge and agree to our Return and Refund Policy. We strive to provide the highest level of service and transparency and appreciate your understanding of these policies.