Shipping policy

Shipping Policy

At London E Spa, we’re committed to delivering your orders as efficiently as possible. Below, you’ll find information on shipping times, rates, and policies for all our products.


1. Processing and Shipping Times

Non-Machine Products (e.g., tea, gua shas, and other small items):

• Processing Time: Orders are typically processed within 1-2 business days.

• Shipping Time: After processing, non-machine products are shipped and usually delivered within 2-3 business days.


Machine Orders:

• Processing Time: Machine orders require a longer processing period and are typically shipped within 5-14 business days.

• Shipping Time: After processing, machines will be shipped and delivered based on the selected shipping method.


2. Shipping Rates and Methods

Shipping rates are calculated at checkout based on the destination, weight, and dimensions of the items in your order. Available shipping methods and carriers will be displayed at checkout for you to choose from.


3. International Shipping

We currently ship within the United States and select international locations. International shipping times may vary based on destination and customs processes, so please allow extra time for delivery if ordering from outside United States.

Note: Customers are responsible for any customs fees, taxes, or duties applicable to their international orders.


4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. Use this tracking number to monitor your order’s status and estimated delivery time.


5. Shipping Delays

While we strive to meet the shipping times provided, delays may occur due to unforeseen circumstances such as high order volumes, carrier delays, or customs. We appreciate your patience and will keep you informed if there is a significant delay.


6. Incorrect Shipping Information

Please double-check your shipping information before placing your order. London E Spa is not responsible for items shipped to incorrect addresses provided by the customer. If you realize an error, contact us at info@londonespa.com as soon as possible, and we will do our best to update the address if the order has not yet shipped.


7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at info@londonespa.com. We will work with the carrier to resolve the issue and ensure that you receive your order as quickly as possible.


8. Contact Information

If you have any questions or concerns regarding your shipment, please reach out to our customer service team at info@londonespa.com or (713) 355-9173.

Thank you for choosing London E Spa. We appreciate your business and are dedicated to delivering a smooth and reliable shipping experience.